Support Ticketing
Technical Support
Technical Support
In this section you can find hints for service and support processes such:
Hints for service and support processes:
Open a ticket for assistance
- Search your product, indicating serial number and machine type (mandatory fields)
- Create an account by clicking "Sign-In" and fill all the mandatory fields
- Open your mailbox and confirm the creation of your account
- On top right of the page, log on into the "Service & Support Area", indicating your email and password
- Click "Technical Support"
- On the left menu, click "Open a Ticket"
- Check your technical reference contacts
- Indicate product, serial numer, machine type and a detailed description of your issue
- Fill the remaning fields
- Confirm by clicking "Open a ticket"
- An email of confirmation will be sent to your mailbox
Get a new licence for smartist 4
- Search your product, indicating serial number and machine type (mandatory fields)
- Create an account by clicking "Sign-In" and fill all the mandatory fields
- Open your mailbox and confirm the creation of your account
- On the top right of the page, verify your account by logging into the "Service & Support Area", indicating your email and password
- Send an email with your serial numer, machine type and smartist 4.1 code to license@laservall.com
- A new license will be sent to your mailbox